topic Re: Shocking Speeds in Broadband

Shocking Speeds

help1231 — Mon, 14 Feb 2022 08:47:26 GMT

I seem to be getting shocking connection speeds late evening.!

This isn’t the first time!

Please help.

Re: Shocking Speeds

Debbie-TalkTalk — Mon, 14 Feb 2022 09:02:22 GMT

Hi help1231

Is the speed ok during the daytime and only drops in the evening?

Re: Shocking Speeds

help1231 — Mon, 14 Feb 2022 09:07:00 GMT

Just asked and yes it does.

Re: Shocking Speeds

Anonymous — Mon, 14 Feb 2022 10:44:09 GMT

Morning,

Thanks for confirming this. I've run a test on the line now just to rule this out and the test is clear and the sync speed looks stable. Please can you run a few wired speed tests using the TalkTalk Speed Tester at different times of the day when the speeds are good and also when the speeds drop and we can then ask our Network Team to take a look at this.

Thanks

Re: Shocking Speeds

help1231 — Mon, 14 Feb 2022 10:55:30 GMT

Will do.

thanks.

Re: Shocking Speeds

Anonymous — Mon, 14 Feb 2022 10:57:26 GMT

Hi,

Great thank you 🙂

Thanks

Re: Shocking Speeds

help1231 — Mon, 14 Mar 2022 22:43:25 GMT

Like you asked see attached.
shocking speed.
Can’t attach png so results are

14 03 22

10:39

6.4 Mbps download speed

7.3 Mbps upload speed

Re: Shocking Speeds

help1231 — Mon, 14 Mar 2022 23:41:55 GMT

Repeat

23:39 1 hour later

7.9 down

6.7 up

Re: Shocking Speeds

Anonymous — Tue, 15 Mar 2022 07:16:17 GMT

Morning,

Thank you. Can I just confirm, were these results completed wired with only the one device connected? Please can you also run some more speed tests during the daytime too please so we can compare the results. Can you also run a wired ping and trace route when the speeds are good and also when the speed drops and post the results into the thread.

Run a Ping or Traceroute

Thanks

Re: Shocking Speeds

help1231 — Tue, 15 Mar 2022 09:03:01 GMT

Yes they were.
can’t do tests during day I’m out, usually run between 25-33 down

Re: Shocking Speeds

Anonymous — Tue, 15 Mar 2022 09:09:33 GMT

Morning,

Ok, would it be possible to run the pings and trace routes please.

Thanks

Re: Shocking Speeds

help1231 — Tue, 15 Mar 2022 09:15:25 GMT

How would I do that?

Re: Shocking Speeds

Anonymous — Tue, 15 Mar 2022 09:17:18 GMT

Hi,

I've included a Help Guide in one my last posts.

Thanks

Re: Shocking Speeds

help1231 — Tue, 15 Mar 2022 09:23:10 GMT

Yes just seen.
I will do later.
thanks.

Re: Shocking Speeds

Chris-TalkTalk — Tue, 15 Mar 2022 09:28:49 GMT

OK thanks 🙂

Re: Shocking Speeds

help1231 — Tue, 15 Mar 2022 19:15:26 GMT

Speed now

terrible

Re: Shocking Speeds

help1231 — Tue, 15 Mar 2022 19:22:46 GMT

16/03/22

19:05

Ping

5.5 Mbps

Ping

Min 24ms max 68ms Aver 42ms

Re: Shocking Speeds

Anonymous — Wed, 16 Mar 2022 07:35:44 GMT

Morning,

Thank you. This is showing high pings to the router. Just to confirm, did you run this test wired? Are you using any powerline adapters? Do you have an alternative router that you can test with please?

Thanks

Re: Shocking Speeds

help1231 — Wed, 16 Mar 2022 07:51:58 GMT

Wired. No adapters nothing else connected. I don’t have another router to test with.

Re: Shocking Speeds

Debbie-TalkTalk — Wed, 16 Mar 2022 07:57:20 GMT

Hi help1231

Would you like me to send a replacement router for testing?

Thanks