topic Re: VPN help in Broadband

VPN help

Graham57 — Tue, 15 Mar 2022 18:00:53 GMT

My VPN connection into work no longer works, I believe something to do with the router (SG4K100130) please help as it is causing work issues

Skynet_TX — Tue, 15 Mar 2022 20:36:24 GMT

What VPN software are you using (or is it the built in Windows 10/11 VPN) ?

The TalkTalk Support Team on this community will be able to help, they will hopefully be able to respond to this post tomorrow.

Debbie-TalkTalk — Wed, 16 Mar 2022 06:41:29 GMT

Hi Graham57

I can make a change to the firmware.

Will it be ok if I do this today? The router will reboot whilst I'm doing this update.

Thanks

Debbie

Graham57 — Thu, 17 Mar 2022 13:38:33 GMT

Hi Debbie yes please do, it is available all day today and tomorrow,

thank you

Graham

Anonymous — Thu, 17 Mar 2022 13:49:52 GMT

Hello,

I've made a change now, please let us know how the connection compares.

Thanks

Graham57 — Thu, 17 Mar 2022 17:03:43 GMT

Hi Michelle,

it works perfectly, thank you for getting this sorted for me 🙏🏻

kind regards,

Graham

Debbie-TalkTalk — Fri, 18 Mar 2022 06:25:36 GMT

Hi Graham

That's great, thanks for letting us know 🙂

Debbie