topic Re: VPN not connecting to remote computer in Broadband

VPN not connecting to remote computer

don7573 — Thu, 17 Mar 2022 08:09:42 GMT

Working fine yesterday when working from home, tried to connect to work today and get the message Error 619 : A connection to the remote computer could not be established, so the port used for this connection was closed.

Another message says This is not configured to allow GRE protocol packets contact your internet provider

Has there been an update or change overnight? if so can you please revert it back to how it was before so I can work.

UPDATE : I have just spoken to my IT department and they have said that you need to enable PPTP pass through and enable IPSEC pass through and said to tell you that I have the sagecom branded router.

Re: VPN not connecting to remote computer

Karl-TalkTalk — Thu, 17 Mar 2022 08:10:49 GMT

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

Thanks

Karl.

Re: VPN not connecting to remote computer

don7573 — Thu, 17 Mar 2022 08:12:35 GMT

I have done this now

Re: VPN not connecting to remote computer

Karl-TalkTalk — Thu, 17 Mar 2022 08:26:58 GMT

I've made a change, try it now.

Thanks

Karl.

Re: VPN not connecting to remote computer

don7573 — Thu, 17 Mar 2022 08:41:49 GMT

Thanks, that has worked. Appreciate your help.

Re: VPN not connecting to remote computer

Karl-TalkTalk — Thu, 17 Mar 2022 08:44:54 GMT

You're Welcome 🙂

Regards

Karl