topic Re: Hg635 Software Needs Update in Broadband

Hg635 Software Needs Update

KeithG2 — Thu, 17 Mar 2022 15:35:23 GMT

The 'service centre check status button' message indicates that the router software needs updating.
Considerable time was spent on the talktalk chat line several days ago and they claimed to have to resolved this, but the same message persists.
HG635 Router - Remote management is enabled - software version 1.13t - firmware version G1.01.
Is a software update really required as everything appears to work ok...

Re: Hg635 Software Needs Update

Debbie-TalkTalk — Fri, 18 Mar 2022 07:50:55 GMT

Hi KeithG2

I'm unable to connect to your router at the moment. Would it be ok to factory reset the router using the pin hole reset for ten seconds, I can then try and connect again.

Thanks

Re: Hg635 Software Needs Update

KeithG2 — Tue, 22 Mar 2022 14:47:11 GMT

I factory reset the router again yesterday but problem remains..

Re: Hg635 Software Needs Update

Chris-TalkTalk — Tue, 22 Mar 2022 15:14:34 GMT

Hi KeithG2,

I can communicate with your router now, is it OK to update your firmware now? It should complete in a few minutes

Chris

Re: Hg635 Software Needs Update

KeithG2 — Wed, 23 Mar 2022 07:09:26 GMT

ok chris, update when you're ready.

Re: Hg635 Software Needs Update

Chris-TalkTalk — Wed, 23 Mar 2022 07:35:16 GMT

OK, I'll do it now

Chris

Re: Hg635 Software Needs Update

Chris-TalkTalk — Wed, 23 Mar 2022 07:38:16 GMT

I've started the firmware upgrade process, it should complete in a few minutes

Chris

Re: Hg635 Software Needs Update

KeithG2 — Fri, 25 Mar 2022 14:52:42 GMT

Yesterday the 'router software needs updating' message had cleared and software recorded at version 1.14t

Turned router off overnight to ensure it was fully resolved. When turned on today the 'router software needs updating' message had returned, and router software reports version 1.14t.

Can this be explained.

Re: Hg635 Software Needs Update

Karl-TalkTalk — Fri, 25 Mar 2022 14:55:27 GMT

1.14t is the latest FW version for your router. It may take service centre a couple of days to catch up.

Thanks

Karl.