topic Communication error with the gateway in Broadband

Communication error with the gateway

jcrass86 — Sat, 19 Mar 2022 19:34:50 GMT

I've just tried accessing the admin pages on my router to find it is giving a:

"Communication error with the gateway" error.

I've tried rebooting the router - no change in behavior. I'm also sure I'm using the correct credentials.

The system seemed to fine before so this seems to be new. Any suggestions? A bug in the new firmware? Or a failing piece of hardware...?

P.S. How do you actually connect to TalkTalk via chat to be able to talk to a person these days rather than just forums...?

Re: Communication error with the gateway

jcrass86 — Sat, 19 Mar 2022 19:38:22 GMT

Some further notes/digging. This is for a

TalkTalk Wi-Fi Hub version SG4K100130

Additionally, if I use the IP to access the device this works, however, if I use a DNS entry pointing to the same IP, this seems to be when things fail. It feels like an incorrect host configuration on the web interface to the router maybe?

Re: Communication error with the gateway

Anonymous — Mon, 21 Mar 2022 07:16:09 GMT

Hello,

Have you tried factory resetting the router and then re-setting this up again?

Restore your router to factory settings

Thanks