topic Re: Internet problems. in Broadband

Internet problems.

fluter12345 — Sun, 20 Mar 2022 11:12:47 GMT

My internet connection keeps going off. I switch the router off and on at least 3 times and no connection. I report the fault and the line is tested. Then in about 10 minutes it is back on and the test says it is correct. Then a few hours later I go through the same routine again. Very frustrating!

Re: Internet problems.

Skynet_TX — Sun, 20 Mar 2022 19:53:25 GMT

Hi @fluter12345,

Do you know if the problem is with the router losing its connection to the internet (in which case a light on your router which is normally constantly lit will change colour or flash), or is it that you are losing Wi-Fi connection between your device(s) and your router (in which case the light(s) on the router will just carry on looking normal).

Do you have any ‘wired’ devices, do they also lose connection ?

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.

Re: Internet problems.

Anonymous — Mon, 21 Mar 2022 08:02:04 GMT

Hello,

Can you please update your community profile to include your:

Name

Telephone number

Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks