topic Re: VPN suddenly not working in Broadband

VPN suddenly not working

ggeorginaa — Mon, 21 Mar 2022 07:58:41 GMT

Last Thursday my VPN connection to my office computer suddenly stopped working. Our IT company spent hours trying to figure out what the issue is and eventually realised that there is no problem with the VPN, only with my TalkTalk internet service.

Having looked in this forum I can see that a lot of other people have had the same issue and it seems to have been resolved by using a new router, which is what my IT company also suggested may fix the problem.

I am not able to work from the office at the moment so need my VPN up and running asap in order to continue working from home.

Re: VPN suddenly not working

Debbie-TalkTalk — Mon, 21 Mar 2022 08:31:26 GMT

Hi ggeorginaa

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: VPN suddenly not working

ggeorginaa — Mon, 21 Mar 2022 08:45:05 GMT

Hi Debbie, I have now updated my profile. Thanks

Re: VPN suddenly not working

Debbie-TalkTalk — Mon, 21 Mar 2022 09:02:13 GMT

Hi ggeorginaa

Please can you retest and let us know if you can now connect?

Thanks

Debbie

Re: VPN suddenly not working

ggeorginaa — Mon, 21 Mar 2022 09:22:13 GMT

Yes I am connected!! Thank you so much

Re: VPN suddenly not working

Debbie-TalkTalk — Mon, 21 Mar 2022 09:29:08 GMT

Hi ggeorginaa

I'm so glad to hear this 🙂

Please let us know if you do experience any further issues.

Thanks

Debbie