topic specific site suddenly not working through wifi in Broadband

specific site suddenly not working through wifi

skoobz — Mon, 21 Mar 2022 10:24:27 GMT

I need to connect to www.raterhub.com on my pc for my work. If I try on the pc it just times out, if I connect using my phone through wifi it's the same, however, if I use my phones data it connects fine (I can not use my phone for work though).
Have Talktalk suddenly started blocking the one website I need for my work?

Re: specific site suddenly not working through wifi

Anonymous — Mon, 21 Mar 2022 10:27:03 GMT

Hello,

Have you tried powering down the router for a full 30 minutes and then retested this again as this will reset the current session?

Thanks

Re: specific site suddenly not working through wifi

skoobz — Mon, 21 Mar 2022 10:37:32 GMT

@Anonymous ok will do

Re: specific site suddenly not working through wifi

Chris-TalkTalk — Mon, 21 Mar 2022 10:43:33 GMT

OK thanks 🙂

Re: specific site suddenly not working through wifi

skoobz — Mon, 21 Mar 2022 11:53:52 GMT

Sorted thanks. The problem was my card had been flagged for fraud as it had been cloned last week, so talktalk payment hadn't gone through. Talktalk had blocked the site I used most (raterhub.com), I guess as 'encouragement' to contact them and make payment...

Re: specific site suddenly not working through wifi

Chris-TalkTalk — Mon, 21 Mar 2022 12:29:19 GMT

Hi skoobz,

Glad to hear that the issue has been resolved 🙂

Chris

Re: specific site suddenly not working through wifi

skoobz — Fri, 25 Mar 2022 08:18:34 GMT

@Chris-TalkTalk @Anonymous
It's happening again. www.raterhub.com is being blocked by talktalk, I can see it when I use tracert. PLEASE can you get this permanently unblocked? This is my work website.

*no payments are outstanding or anything like that

Re: specific site suddenly not working through wifi

Anonymous — Fri, 25 Mar 2022 08:23:46 GMT

Hello,

Are you seeing any specific error messages? Have you tried the 30 minute router power down today as this will reset the current session?

Thanks

Re: specific site suddenly not working through wifi

skoobz — Fri, 25 Mar 2022 08:27:41 GMT

I will turn the router off for half hr but it seems very odd that's the only site that's not working again? It's timing out ERR_CONNECTION_TIMED_OUT

Re: specific site suddenly not working through wifi

Debbie-TalkTalk — Fri, 25 Mar 2022 08:29:51 GMT

Hi skoobz

Please let us know how you get on following the 30 minute power down.

Thanks

Debbie

Re: specific site suddenly not working through wifi

skoobz — Fri, 25 Mar 2022 10:31:28 GMT

@Debbie-TalkTalk same problem I'm afraid, connection timeout when trying to connect to www.raterhub.com. All other sites working and I can connect fine if using my phones data.

Re: specific site suddenly not working through wifi

Debbie-TalkTalk — Fri, 25 Mar 2022 11:29:31 GMT

Hi skoobz

Could you also check My Account to see if any HomeSafe/KidsSafe settings have changed?

Thanks

Debbie

Re: specific site suddenly not working through wifi

skoobz — Fri, 25 Mar 2022 11:37:13 GMT

@Debbie-TalkTalk thanks, no they have not changed, all off still

Re: specific site suddenly not working through wifi

Anonymous — Fri, 25 Mar 2022 12:25:52 GMT

Hi,

Have you also tried clearing the browser history/cache and tested again? Does it happen on a different browser?

Thanks

Re: specific site suddenly not working through wifi

skoobz — Fri, 25 Mar 2022 12:28:13 GMT

it's the same on a different browser and yes I have cleared cache/cookies

Re: specific site suddenly not working through wifi

Debbie-TalkTalk — Fri, 25 Mar 2022 12:44:06 GMT

Hi skoobz

Thanks for testing this. We are unable to replicate this issue.

Do you have a different router that you can test with?

Re: specific site suddenly not working through wifi

skoobz — Fri, 25 Mar 2022 12:48:32 GMT

thanks @Debbie-TalkTalk , no I do not have a different router I'm afraid, but can not see why a router would suddenly start blocking one specific website? The website works on my phone data, so it's definitely not the site that has an issue, it is being blocked by something at talktalk, just like last time.

Re: specific site suddenly not working through wifi

Debbie-TalkTalk — Fri, 25 Mar 2022 12:53:18 GMT

Hi skoobz

We wouldn't block this. Have you tried a different DNS (just for testing)

USING 3RD PARTY DNS

Re: specific site suddenly not working through wifi

skoobz — Fri, 25 Mar 2022 12:55:44 GMT

yes I tried it through googles thanks

Re: specific site suddenly not working through wifi

Debbie-TalkTalk — Fri, 25 Mar 2022 12:56:33 GMT

Hi skoobz

Did it work using Google DNS?