topic Can't connect to VPN in Broadband

Can't connect to VPN

DLT75 — Tue, 22 Mar 2022 13:30:27 GMT

Hello. I can't connect to VPN. I have checked my router and its version SG4K100130. My IT department says that PPTP is blocked. Please can you advise. I need to work.

Thank you

Debbie

Re: Can't connect to VPN

Debbie-TalkTalk — Tue, 22 Mar 2022 13:41:19 GMT

Hi Debbie

Apologies for this. I will need to make a change to your router firmware. Will it be ok if I do this now?

Thanks

Debbie

Re: Can't connect to VPN

DLT75 — Tue, 22 Mar 2022 14:00:17 GMT

Yes please

Re: Can't connect to VPN

Debbie-TalkTalk — Tue, 22 Mar 2022 14:02:07 GMT

Hi Debbie

I will do this now, please can you keep the router switched on and I will post back here as soon as its been updated.

Thanks

Re: Can't connect to VPN

Debbie-TalkTalk — Tue, 22 Mar 2022 14:09:37 GMT

Hi Debbie

The router firmware has now updated. Please can you retest and let us know how you get on.

Thanks

Debbie

Re: Can't connect to VPN

DLT75 — Tue, 22 Mar 2022 14:12:06 GMT

It works. Thank you so much.

Also, if you liase with Talktalk customer services team, perhaps they could be told its an easy fix and an engineer visit isn't necessary!

Re: Can't connect to VPN

Debbie-TalkTalk — Tue, 22 Mar 2022 14:16:13 GMT

Hi Debbie

I'm so glad to hear this.

I will feed this back, apologies for this.

If you do experience any further issues then please let us know.

Thanks

Debbie