topic Re: Disable WI-FI Optimisation in Broadband

Disable WI-FI Optimisation

ayman786 — Fri, 11 Feb 2022 18:31:26 GMT

Hi,

As others have raised previously, I am also having a problem with my router changing the 5ghz wifi channel after a period of time. It's picking a channel that is more congested rather than one that has no one else on it resulting in performance problems.

Please can 'optimisation' be turned off on my account to prevent this from happening?

Thanks

Re: Disable WI-FI Optimisation

Skynet_TX — Fri, 11 Feb 2022 19:26:28 GMT

Hi @ayman786,

The staff here probably won't be around now until Monday, but they should be able to respond to this post early next week to help.

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk staff on this community can see your profile details).

If the 5GHz channel keeps changing, even after the staff here have disabled Wi-Fi optimisation, then it is possible you are being affected by Dynamic Frequency Selection (DFS). All routers that broadcast a 5GHz signals have to comply with regulations that mean they check to see if the channel they are broadcasting on clashes with military / weather radar. If your router picks up a signal from military / weather radar on a 5GHz channel that could clash with the one your router is broadcasting on then your router must change channel. This is a legal requirement, and this functionality will be build into the router firmware, it can't be disabled.

Some more info on DFS can be found here : http://www.technical-direct.com/en/operating-wi-fi-network-5ghz-band-make-sure-deploy-dfs-first/

Re: Disable WI-FI Optimisation

FlashGordon — Sat, 12 Feb 2022 17:08:39 GMT

After Talktalk have switched off WiFi Optimisation set your 5Ghz channel to 44 which is not shared with civilian radar that has priority.

Re: Disable WI-FI Optimisation

Debbie-TalkTalk — Mon, 14 Feb 2022 07:39:31 GMT

Hi ayman786

Have you added the correct landline number to your Community Profile? (please do not post the number on this thread)

Thanks

Debbie

Re: Disable WI-FI Optimisation

ayman786 — Sun, 20 Feb 2022 15:51:43 GMT

Yes I have added the correct landline number, which ends in 758

Re: Disable WI-FI Optimisation

Karl-TalkTalk — Mon, 21 Feb 2022 11:40:10 GMT

optimisation is now turned off.

Thanks

Karl.

Re: Disable WI-FI Optimisation

ayman786 — Tue, 22 Mar 2022 14:25:06 GMT

Can I please have wifi optimisation turned off again please I have a new talktalk router and the same problem is recurring thanks

Re: Disable WI-FI Optimisation

Debbie-TalkTalk — Tue, 22 Mar 2022 14:28:52 GMT

Hi ayman786

The WIFI optimisation has now been switched off.

Thanks

Debbie

Re: Disable WI-FI Optimisation

ayman786 — Thu, 14 Jul 2022 02:10:39 GMT

Hi there for some reason my wifi channels keeps changing could I please request my wifi optimisation to be turned off once again thanks.

Re: Disable WI-FI Optimisation

Debbie-TalkTalk — Thu, 14 Jul 2022 06:01:00 GMT

Hi ayman786

I'm just looking into this further and I will post back as soon as I receive further information.

Thanks

Debbie

Re: Disable WI-FI Optimisation

Debbie-TalkTalk — Thu, 14 Jul 2022 09:02:32 GMT

Hi ayman786

The WIFI optimisation should now be off. Please let us know how the connection compares.

Thanks

Debbie

Re: Disable WI-FI Optimisation

Debbie-TalkTalk — Tue, 19 Jul 2022 06:43:22 GMT

Hi ayman786

Has the connection been working ok since your last post?

Re: Disable WI-FI Optimisation

ayman786 — Thu, 04 Aug 2022 04:09:51 GMT

The WIFI Channel are still promptly changing could I please ask if you could re do it as it hasn’t taken affect.

thank you

Re: Disable WI-FI Optimisation

Gliwmaeden2 — Thu, 04 Aug 2022 07:10:27 GMT

I'll re-escalate this, @ayman786.

Ensure that you leave the router switched ON.

Periodically wifi optimisation will resume, due to firmware updates or if you ever do a factory reset - so switching off optimisation has to be done yet again.

Re: Disable WI-FI Optimisation

Karl-TalkTalk — Thu, 04 Aug 2022 10:21:00 GMT

Optimisation is now off.

Karl.

Re: Disable WI-FI Optimisation

ayman786 — Fri, 19 Aug 2022 21:38:03 GMT

My WI-Fi has been turned off again for the 3rd time, no factory reset or fimware update had been done it works fine for a week or so, and then reverts back to that can I please have it switched off again please.

Re: Disable WI-FI Optimisation

ayman786 — Fri, 19 Aug 2022 21:38:22 GMT

WI-FI optimisation*

Re: Disable WI-FI Optimisation

ayman786 — Fri, 19 Aug 2022 21:38:53 GMT

It continues to keep changing Wi-Fi channels

Re: Disable WI-FI Optimisation

Skynet_TX — Sat, 20 Aug 2022 00:09:33 GMT

Hi @ayman786,

See my initial reply from 11-02-2022 07:26 PM, if it is only your 5GHz and not 2.4GHz that is changing then there is a possibility it is being caused by DFS. If that is the case there is nothing TalkTalk can do to stop this happening, it is a regulatory requirement that a router switches away from a 5GHz channel if it detects military / weather radar using the same (or a clashing) channel.

If you are currently always trying to set the same 5GHz channel then try using different ones, possibly some of the lower channel numbers, as they may be less likely to clash with DFS restricted channels.

Re: Disable WI-FI Optimisation

Chris-TalkTalk — Mon, 22 Aug 2022 06:35:24 GMT

Hi ayman786,

I've disabled wifi optimisation again

Chris