topic having to keep rebooting router in Broadband

having to keep rebooting router

ricnat — Tue, 22 Mar 2022 16:00:30 GMT

I have to keep rebooting the router to get internet connection back, 4 times today so far,this has been going on for over a week, I keep being told there is nothing wrong with my service or router I'm 82 years old I don't need all this hassle what kind of service am I paying for?

Re: having to keep rebooting router

Skynet_TX — Tue, 22 Mar 2022 20:08:33 GMT

Hi @ricnat,

What model of router do you have ?

What do the light(s) do on the router when you are having problems ?

Are the devices you are using connected to the router 'wired' or 'wireless' ?

The TalkTalk Support Team on this community will be able to help, they will hopefully be able to respond to this post tomorrow.

Re: having to keep rebooting router

Debbie-TalkTalk — Wed, 23 Mar 2022 06:43:00 GMT

Hi ricnat

I'm really sorry to hear this.

The line test is clear, no faults detected.

I think we should send a replacement router for testing. Would you like me to arrange this?

Thanks

Debbie

Re: having to keep rebooting router

ricnat — Wed, 23 Mar 2022 13:56:46 GMT

Hi Debbie

thanks for your reply please arrange for a replacement router to be sent to me

Regards ricnat

Re: having to keep rebooting router

Debbie-TalkTalk — Wed, 23 Mar 2022 14:19:57 GMT

Hi ricnat

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: having to keep rebooting router

ricnat — Fri, 25 Mar 2022 13:00:21 GMT

Hi Debbie The new router arrived yesterday and so far everything is working fine

Thanks for your help

Regards ricnat

Re: having to keep rebooting router

Debbie-TalkTalk — Fri, 25 Mar 2022 13:06:38 GMT

Hi ricnat

That's great news, thanks for letting us know 🙂

Debbie