topic Constant disconnects in Broadband

Constant disconnects

josef — Tue, 22 Mar 2022 22:33:19 GMT

Hi,

For the last few weeks I have been having disconnects happening pretty much at random.

Sometimes several in a row. The router reconnects only to disconnect again after a couple of min.

No issues are showing up when I do a service status check.

Could you please see what the cause is?

Many thanks

Debbie-TalkTalk — Wed, 23 Mar 2022 07:01:13 GMT

Hi josef

I'm sorry to hear this.

The line tests are clear no faults detected.

Have we sent you a different router for testing?

Thanks

Debbie

josef — Wed, 23 Mar 2022 08:07:41 GMT

Hi Debbie,

Thanks for the quick reply.

I haven't got another router to test with. So if you could send one that would be great.

Thanks

Debbie-TalkTalk — Wed, 23 Mar 2022 08:22:11 GMT

Hi josef

No problem. The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie 🙂