topic Re: Router requires frequent rebooting in Broadband

Router requires frequent rebooting

IanLewis — Wed, 23 Mar 2022 09:38:58 GMT

For the last few weeks, I have to reboot my router at least once a day, sometimes several times. Both WiFi and wired LAN connected devices usually report that they are still connected to the router, but there is no internet connection.

Prior to this, I only had to reboot very occasionally, perhaps once a month.

Line test from talktalks website indicates no problems with my line.

Please can you advise the best way to resolve this?

Many thanks,

Ian Lewis.

Re: Router requires frequent rebooting

Anonymous — Wed, 23 Mar 2022 09:44:43 GMT

Morning,

I'm sorry to hear this. Would you like us to send a different router for testing purposes to rule this out? We would also send a router returns bag so that one of the routers can be returned.

Thanks

Re: Router requires frequent rebooting

IanLewis — Wed, 23 Mar 2022 10:01:32 GMT

Yes please.

Do you need my address?

Re: Router requires frequent rebooting

Debbie-TalkTalk — Wed, 23 Mar 2022 10:05:06 GMT

Hi IanLewis

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Router requires frequent rebooting

IanLewis — Wed, 23 Mar 2022 11:16:44 GMT

Hi Debbie,

Thank you for the very prompt response. I'll let you know how I get on.

Ian.

Re: Router requires frequent rebooting

Chris-TalkTalk — Wed, 23 Mar 2022 11:30:11 GMT

OK thanks Ian

Chris

Re: Router requires frequent rebooting

IanLewis — Fri, 25 Mar 2022 11:34:49 GMT

New router delivered and plugged in, seems to be working well, I'll wait a few days to check how stable the connection is.

Re: Router requires frequent rebooting

Debbie-TalkTalk — Fri, 25 Mar 2022 11:46:26 GMT

Hi Ian

Thanks for your reply 🙂

Please let us know how you get on.

Debbie

Re: Router requires frequent rebooting

Debbie-TalkTalk — Wed, 30 Mar 2022 07:36:16 GMT

Hi Ian

How has the connection been?

Thanks

Re: Router requires frequent rebooting

IanLewis — Wed, 30 Mar 2022 14:51:41 GMT

Hi Debbie,

Connection has been stable, I haven't had to reboot. Would you like me to return the old router?

Ian

Re: Router requires frequent rebooting

Debbie-TalkTalk — Thu, 31 Mar 2022 05:04:19 GMT

Hi Ian

That's great 🙂

Yes please can you return the old router using the pre paid returns bag.

Thanks

Debbie

Re: Router requires frequent rebooting

IanLewis — Fri, 01 Apr 2022 13:22:39 GMT

Just posted. Thanks again for sorting this out.

Re: Router requires frequent rebooting

Chris-TalkTalk — Fri, 01 Apr 2022 14:29:27 GMT

No problem 🙂