topic Re: Internet keeps disconnecting in Broadband

Internet keeps disconnecting

Ingridb — Wed, 23 Mar 2022 16:12:27 GMT

Hi,

For a few months my Internet has been disconnecting randomly & it has recently got a lot worse. No issues have been showing when we've checked the service status & rebooting the modem doesn't stop it happening.

Re: Internet keeps disconnecting

ferguson — Wed, 23 Mar 2022 16:26:38 GMT

Sorry to see this. If you would like the support team here to help make sure that your personal details including TalkTalk landline number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Internet keeps disconnecting

Ingridb — Wed, 23 Mar 2022 17:09:03 GMT

Many thanks, I've just updated that.

Re: Internet keeps disconnecting

Anonymous — Thu, 24 Mar 2022 06:32:03 GMT

Hello,

I've run a test on the line now which hasn't detected a fault and the connection looks stable. Are you connected wireless when the connection is unstable?

Thanks

Re: Internet keeps disconnecting

Ingridb — Thu, 24 Mar 2022 12:38:49 GMT

Hi Michelle,

Yes, it's wireless, but as the modem is always flashing, & sometimes the Internet light goes red, rather than green, I'm presuming using a cable won't help.

Thanks,

Ingrid

Re: Internet keeps disconnecting

Debbie-TalkTalk — Thu, 24 Mar 2022 12:42:33 GMT

Hi Ingrid

Would you like me to send a replacement router for testing so we can rule this out?

Thanks

Debbie

Re: Internet keeps disconnecting

Ingridb — Thu, 24 Mar 2022 14:46:27 GMT

Hi Debbie,

Yes, let's try that.

Thanks,

Ingrid

Re: Internet keeps disconnecting

Debbie-TalkTalk — Fri, 25 Mar 2022 08:05:33 GMT

Hi Ingrid

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Internet keeps disconnecting

Ingridb — Wed, 30 Mar 2022 13:51:05 GMT

Hi Debbie,

The new router hasn't arrived yet so please could you/someone chase it up.

Thanks,

Ingrid

Re: Internet keeps disconnecting

Karl-TalkTalk — Wed, 30 Mar 2022 13:55:26 GMT

Just checked the tracking number with the courier, the router is out for delivery today.

Karl.