topic Re: VPN and Online Gaming Not Connecting in Broadband

VPN and Online Gaming Not Connecting

RobLewis2 — Thu, 24 Mar 2022 11:06:22 GMT

Hi, I have fibre broadband with the following router:

TalkTalk Wi-Fi Hub
version SG4K100130

Everything was working fine until night before last - appears that a new firmware was applied to the router, and since then I've been unable to connect to my work's VPN (timesout), also, son has had issues with online gaming.

Have restarted the router, checked DNS settings. I'm an IT Manager so reasonably comfortable making these changes and diagnosing such issues.

Feels like certain ports are being blocked, despite firewall rules.

Normal web browsing is ok (although I would say it's slightly slower than normal), also had Zoom connection drop outs yesterday morning which may or may not be linked.

Nothing else on the network has changed.

Thanks

Re: VPN and Online Gaming Not Connecting

Chris-TalkTalk — Thu, 24 Mar 2022 11:40:23 GMT

Hi Rob,

We can try rolling your firmware back if you're experiencing problems, would you like me to do this?

Chris

Re: VPN and Online Gaming Not Connecting

RobLewis2 — Thu, 24 Mar 2022 11:45:17 GMT

Hi Chris - yes please.

Rob

Re: VPN and Online Gaming Not Connecting

Chris-TalkTalk — Thu, 24 Mar 2022 11:46:45 GMT

Is it OK to do it now?

Re: VPN and Online Gaming Not Connecting

RobLewis2 — Thu, 24 Mar 2022 11:52:53 GMT

Yes go for it.

Rob

Re: VPN and Online Gaming Not Connecting

Chris-TalkTalk — Thu, 24 Mar 2022 12:00:18 GMT

OK, I've started the firmware update, it should complete in a few minutes

Chris

Re: VPN and Online Gaming Not Connecting

RobLewis2 — Thu, 24 Mar 2022 14:51:49 GMT

Thanks - seems to have worked. What happens about future firmware updates?

Re: VPN and Online Gaming Not Connecting

Chris-TalkTalk — Thu, 24 Mar 2022 14:58:20 GMT

Future firmware updates should work fine but you shouldn't automatically be updated to 130 again

Chris