topic Re: VPN ISSUES - PLEASE HELP in Broadband

VPN ISSUES - PLEASE HELP

adampinder — Thu, 24 Mar 2022 12:13:59 GMT

Hi,

I am no longer able to connect to my work VPN. Please resolve this as soon as possible.

Current router version is SG4K100130 (VPN broken).

Please can you update my router version to resolve this?

You have my permission to update my router version to resolve this.

Debbie-TalkTalk — Thu, 24 Mar 2022 12:24:08 GMT

Hi adampinder

Apologies for this.

Please can you add your TalkTalk landline number to your Community Profile, I can then make a change to the firmware version.

Thanks

Debbie

adampinder — Thu, 24 Mar 2022 13:02:18 GMT

Thanks so much for coming back to me. My landline number has now been added.

Debbie-TalkTalk — Thu, 24 Mar 2022 13:10:37 GMT

Hi adampinder

Thank you 🙂

The firmware has now been updated, please can you retest and let us know how the connection compares.

Debbie

adampinder — Thu, 24 Mar 2022 13:15:12 GMT

Thank you so much, this has now been resolved!

Debbie-TalkTalk — Thu, 24 Mar 2022 13:16:35 GMT

Hi adampinder

I'm so glad to hear this, thanks for letting us know 🙂

Debbie