topic Re: Router not accepting connections in Broadband

Router not accepting connections

Mal2022 — Fri, 25 Mar 2022 12:19:47 GMT

Few weeks ago replaced router (Sagem SG4K100136) as previous kept dropping wifi. New router same problems but now wont accept any wireless connections. Tried turning off and leaving overnight/factory reset etc. PC wired ethernet connection no problem. The router is in good location away from electronics and there is a good wifi signal

Any suggestions welcome

Re: Router not accepting connections

Anonymous — Fri, 25 Mar 2022 12:28:33 GMT

Hello,

I'm sorry to hear this. Can I just confirm, is the replacement router the same and model as the previous router? @KeithFrench - would you be able to offer any advice on the wireless please?

Thanks

Re: Router not accepting connections

Mal2022 — Fri, 25 Mar 2022 12:51:42 GMT

Yes it is the same model

Re: Router not accepting connections

Mal2022 — Fri, 25 Mar 2022 12:52:05 GMT

Sagem SG4K100136

Re: Router not accepting connections

Mal2022 — Fri, 25 Mar 2022 12:56:31 GMT

After literally 10 attempts it has finally connected but after a few minutes

has dropped again and won't reconnect

Re: Router not accepting connections

Anonymous — Fri, 25 Mar 2022 13:06:34 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: Router not accepting connections

Mal2022 — Fri, 25 Mar 2022 13:09:33 GMT

Information posted

Re: Router not accepting connections

Debbie-TalkTalk — Fri, 25 Mar 2022 13:15:32 GMT

Hi Mal2022

Have you tried a Huawei WIFI hub to see how the connection compares?

Thanks

Debbie

Re: Router not accepting connections

KeithFrench — Fri, 25 Mar 2022 13:20:07 GMT

Hi @Anonymous This is another Sagemcom with the wrong firmware, it should not be running V136 as this has all sorts of issues.

Re: Router not accepting connections

Mal2022 — Fri, 25 Mar 2022 13:22:31 GMT

The last router before the replacement was a Huawei HG633 which to be fair, I did not have any problems with - but the new improved router was sent......

Re: Router not accepting connections

Debbie-TalkTalk — Fri, 25 Mar 2022 13:22:44 GMT

Hi @KeithFrench

This will be the new FW for the Sagemcom hubs after 130. We are rolling out smaller numbers of 136 at the moment.

What issues have you seen?

Thanks

Re: Router not accepting connections

Debbie-TalkTalk — Fri, 25 Mar 2022 13:23:59 GMT

Hi Mal2022

Would you like to try the Huawei WIFI hub?

Re: Router not accepting connections

Mal2022 — Fri, 25 Mar 2022 13:25:05 GMT

I will try anything !!!

Re: Router not accepting connections

Debbie-TalkTalk — Fri, 25 Mar 2022 13:29:21 GMT

Hi Mal2022

The Huawei hub is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Router not accepting connections

Mal2022 — Fri, 25 Mar 2022 13:30:34 GMT

Thanks will do - is a modern version of the Huawei HG633 ?

Re: Router not accepting connections

KeithFrench — Fri, 25 Mar 2022 13:31:42 GMT

Hi @Debbie-TalkTalk I will send you a PM.

Re: Router not accepting connections

Debbie-TalkTalk — Fri, 25 Mar 2022 13:33:22 GMT

Hi Mal2022

It's another Huawei router but a different model.

Please let us know how you get on.

Ok, thanks @KeithFrench

Debbie

Re: Router not accepting connections

Mal2022 — Fri, 25 Mar 2022 13:39:37 GMT

Ok thanks - hopefully it will work

Re: Router not accepting connections

Debbie-TalkTalk — Fri, 25 Mar 2022 13:41:42 GMT

Hi Mal2022

Thank you. If the connection works ok with this router then I will contact our devices team to investigate the issue you are experiencing the Sagemcom hub.

Debbie

Re: Router not accepting connections

Mal2022 — Fri, 25 Mar 2022 13:43:49 GMT

OK Thanks