topic Re: Home change online issue/phone communication not working in Broadband

Home change online issue/phone communication not working

ALexVibes — Fri, 25 Mar 2022 18:02:18 GMT

Hi there.

So I have tried to do the online change of address as I will move home this weekend and it says that it was not possible and to call the dedicated move team and so I called but after giving all the details etc etc I am being told that my call cannot be taken by a robotic voice 2 times and it hangs up(I tried severals times. Can I get as response asap as I need my internet changed. This is really frustrating. Thanks.

Re: Home change online issue/phone communication not working

Gliwmaeden2 — Fri, 25 Mar 2022 18:10:16 GMT

Home Moves require at least 2 weeks' notice, @ALexVibes.

You could ask them to put a bar on your current service, so nobody else can use it.

Phone 03451 720088 - open till 7pm today, then from 9am -6pm Saturday.

Chat is open till 9pm: https://community.talktalk.co.uk/t5/Articles/Ways-of-contacting-us/ta-p/2230529

Staff will not be back on here before Monday.

Re: Home change online issue/phone communication not working

ALexVibes — Fri, 25 Mar 2022 18:20:32 GMT

I have tried to call repeatedly but it just says 2 time sorry but your call cannot be completed and it hangs up and also for live chat I cannot seem to find it or see it anywhere on the site.

Re: Home change online issue/phone communication not working

Gliwmaeden2 — Fri, 25 Mar 2022 19:33:50 GMT

The live Chat should show as a blue button on the link I sent you, @ALexVibes.

If you can't see it, check your browser settings or even try a different browser.

Ad blockers should be disabled and pop ups allowed.

No staff help available on the forum before Monday.

Re: Home change online issue/phone communication not working

Arne-TalkTalk — Mon, 28 Mar 2022 09:57:33 GMT

Hi ALexVibes

Did you manage to get through? you will need to ask for the homemove team.

Regards