topic Re: Router no power in Broadband

Router no power

Billy-dee — Thu, 24 Mar 2022 08:11:48 GMT

Hi i just woke up to no internet it seems my router has died.

Ive replaced the power cord but still nothing.

How do i go about getting a replacement router thanks?

Debbie-TalkTalk — Thu, 24 Mar 2022 08:33:34 GMT

Hi Billy-dee

I'm sorry to hear this.

I have ordered you a replacement router and a returns bag for your current router.

Please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.

Thanks

Debbie

Debbie-TalkTalk — Mon, 28 Mar 2022 07:53:33 GMT

Hi Billy-dee

How are you getting on, have you received the router?

Thanks

Debbie