topic Re: 2Mbps maximum speed plus constantly disconnecting. in Broadband

2Mbps maximum speed plus constantly disconnecting.

Ksquire — Tue, 22 Mar 2022 06:42:19 GMT

Hi. My internet is a nightmare right now. for the last 3 weeks it's been getting progressively slower and now it is unusable. It disconnects constantly (Like every 5-10 minutes) and when connected I'm getting a maximum of 2Mbps on a good day.

Re: 2Mbps maximum speed plus constantly disconnecting.

KeithFrench — Mon, 28 Mar 2022 09:32:53 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday), but if more urgent you can always try the Service Centre. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk have responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: 2Mbps maximum speed plus constantly disconnecting.

Debbie-TalkTalk — Mon, 28 Mar 2022 09:36:25 GMT

Hi Ksquire

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then look into this further.

Thanks

Debbie