topic Re: VPN connection issue (again) in Broadband

VPN connection issue (again)

StaceyMaude — Tue, 29 Mar 2022 10:56:23 GMT

i have been working from home for 2 years no issue ive not been able to connect to my work vpn since last wednesday, talk talk sent a new router this did not fix it, i beleive i need you to do a firmware update, but when i ring talk talk they say they cant do this? please can someone help me, i need this fixed as i cant work and am loosing money thanks Stacey obscured for customer security

Re: VPN connection issue (again)

Gondola — Tue, 29 Mar 2022 10:56:49 GMT

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the customer email address and account number

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