Disconnected one week before moving

talk911 — Fri, 25 Mar 2022 12:54:34 GMT

i spoke to people in Northern Ireland, Philippines and South Africa and it was a bad experience

talktalk claim I told them i was moving out on the 24th March when in fact I am moving to my new place on 30th March

I am now without internet for a week and using my phone to tether , its just not godo enough

it took me an hour and a half but they claim thats what I told them

PS they send fake line tests, i was disconnected on the 24th but on 25th i get a text telling me that my line is working , thats a lie

they claim they will send me a usb with the evidence , lets see , i just cant see how that is possible . if they record calls i should be able to listen in as well not have to do a SAR

when you are moving home the last thing you need is to get disconnected at such a critical time . if i am proved wrong I will eat humble pie and comment here but i simply cant see how that is possible

Re: Disconnected one week before moving

Arne-TalkTalk — Tue, 29 Mar 2022 11:20:05 GMT

I'm really sorry , I don't have access to call recordings but the notes do state disconnection was requested for the 24th.

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Disconnected one week before moving

Re: Disconnected one week before moving