topic Re: Broadband speed. in Broadband

Broadband speed.

willro — Tue, 29 Mar 2022 10:35:43 GMT

My broadband speed has gone down from 62.Mbps to 48.Mpbs, approx. this drop in speed has been constant for well over a month. I think this is a deliberate way for TalkTalk to cut costs. Is anyone else experiencing the same?

Regards William

Re: Broadband speed.

Chris-TalkTalk — Tue, 29 Mar 2022 10:20:47 GMT

Hi William,

Sorry to hear that your speed has dropped,

Line test is picking up a potential issue and showing a lot of disconnection which has caused the line management system (DLM) to reduce the connection speed to improve stability

How many telephone sockets do you have? Do you have anything connected to your telephone socket(s) other than the router and one telephone?

Chris

Re: Broadband speed.

willro — Tue, 29 Mar 2022 10:32:54 GMT

Thanks, Chris

Just one socket. telephone and router only.

Re: Broadband speed.

Chris-TalkTalk — Tue, 29 Mar 2022 10:40:33 GMT

OK thanks. Does your master socket have a test socket? - Your guide to main phone sockets - TalkTalk Help & Support

Chris

Re: Broadband speed.

willro — Tue, 29 Mar 2022 10:55:30 GMT

Yes I do have a test socket.

Re: Broadband speed.

Chris-TalkTalk — Tue, 29 Mar 2022 10:58:40 GMT

Could you try connecting your router to the test socket and leave it there for at least 48 hours and we'll see if there's any improvement in disconnections and speed

Chris

Re: Broadband speed.

willro — Tue, 29 Mar 2022 11:11:40 GMT

I don't think I do have a test socket after all. Sorry.

Re: Broadband speed.

Chris-TalkTalk — Tue, 29 Mar 2022 11:16:53 GMT

Could you take a look at the master socket guide and let me know which type of master socket you have

Chris

Re: Broadband speed.

willro — Tue, 29 Mar 2022 11:25:34 GMT

According to the guide, it's a NTE 5C MK 4. on the socket it says Master socket 5C, Openreach Mk4.

When I remove the faceplate the socket behind is not the same as the cable from the router.

Re: Broadband speed.

Chris-TalkTalk — Tue, 29 Mar 2022 11:35:24 GMT

Your would need to connect the cable from the router to the test socket with a micro-filter, there should have been one provided with the router

Chris

Re: Broadband speed.

willro — Tue, 29 Mar 2022 12:02:14 GMT

I have collected one or two micro-filters over the years but now I need one there is none to be found.

Re: Broadband speed.

Chris-TalkTalk — Tue, 29 Mar 2022 12:38:58 GMT

Any luck? Do you have another router that you can test with?

Chris

Re: Broadband speed.

willro — Tue, 29 Mar 2022 12:41:44 GMT

No unfortunately.

Re: Broadband speed.

Chris-TalkTalk — Tue, 29 Mar 2022 12:48:58 GMT

I can send another router to test with (you should also receive a micro-filter with it) - would you like me to arrange this?

Chris

Re: Broadband speed.

willro — Tue, 29 Mar 2022 13:00:41 GMT

Yes, that would be ok. thanks.

Will

Re: Broadband speed.

Chris-TalkTalk — Tue, 29 Mar 2022 13:18:25 GMT

I've ordered the router, it should be with you within a couple of days.

Chris

Re: Broadband speed.

willro — Thu, 31 Mar 2022 20:22:45 GMT

Thanks, Chris

The router and micro-filter arrived and connected.

Will.

Re: Broadband speed.

Chris-TalkTalk — Fri, 01 Apr 2022 07:47:52 GMT

OK thanks Will. Could you leave the router connected like this over the weekend and we'll see if DLM moves you to a faster profile

Chris

Re: Broadband speed.

willro — Tue, 05 Apr 2022 10:48:17 GMT

OK the router and micro filter have been connected all weekend. What now?

Re: Broadband speed.

Chris-TalkTalk — Tue, 05 Apr 2022 11:01:37 GMT

Line test is clear but I can still see some disconnections, to investigate further we'll need to arrange an engineer visit. if you'd like us to do this please let us know and we'll confirm some details

Chris