topic Re: Openreach engineer required ... but how do I book? in Broadband

Openreach engineer required ... but how do I book?

Steve92 — Tue, 29 Mar 2022 19:16:24 GMT

I've been experiencing dropouts every 10 to 20 minutes for the last few hours. I was able to run the TalkTalk line test while it was working and it reported a fault that requires an openreach engineer to visit. I follow the link and log into my account to book an engineer. When I reach the 'find an appointment' screen there are no available dates showing at all. Available dates are blue and there are none showing - I stopped checking beyond 2024! How do I get my line fixed if there are no engineers available? Any suggestions anyone?

Re: Openreach engineer required ... but how do I book?

ferguson — Tue, 29 Mar 2022 19:25:25 GMT

That seems a bit odd to say the least! Wait until the support team here pick this up and they can look into this for you.

Re: Openreach engineer required ... but how do I book?

Steve92 — Tue, 29 Mar 2022 19:53:41 GMT

@fergusonthanks for quick reply. This is what I see on the booking screen - no availability showing at all.

Re: Openreach engineer required ... but how do I book?

Anonymous — Wed, 30 Mar 2022 06:22:40 GMT

Hello,

Does this also happen if you use a different browser? Would you like us to look into the stability/ arrange the engineer visit for you here?

Thanks

Re: Openreach engineer required ... but how do I book?

Steve92 — Wed, 30 Mar 2022 10:25:30 GMT

Hi @Anonymous

Yes, works in Chrome, but not in Firefox.

Confusingly it says under fault status that I already have an engineer booked and confirmation details sent by SMS. But I hadn't completed a booking and not received any confirmation details.

Status also shows 'Action needed' and to book an Openreach engineer. I've just booked that sucessfully for tomorrow morning.

Re: Openreach engineer required ... but how do I book?

Debbie-TalkTalk — Wed, 30 Mar 2022 10:44:55 GMT

Hi Steve92

The engineer visit has been arranged for 31/03 AM (8am- 1pm)

Thanks

Debbie