topic Re: vpn iconnection issues in Broadband

vpn iconnection issues

Merf89 — Thu, 24 Mar 2022 23:30:38 GMT

Hi I'm no longer able to connect to my work VPN. This has happened in the last 2-3 weeks. I can connect with no issues at my parents house (non talktalk) and at work so it's clearly a problem at my property. Have spoken with TalkTalk customer services but got nowhere apart from sending possible fixes to me via e mail which i had already tried. I really need this solving.

Re: vpn iconnection issues

Debbie-TalkTalk — Fri, 25 Mar 2022 07:25:15 GMT

Hi Merf89

I'm really sorry to hear this.

Please can you add your TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: vpn iconnection issues

Merf89 — Thu, 31 Mar 2022 00:19:47 GMT

Hi Debbie, Number now added. Just an update - I contacted TalkTalk tech team and they sent me a new router, exactly the same as i already had. Connected the new router but still can't connect to my work VPN. Can contact to the work vpn in my parents house and in a colleagues house no problem. Both are not with TalkTalk. Borrowed my colleague's laptop and tried connecting to the work vpn from my house but couldn't so i think it's obvious that it's a problem my end. Thanks

Re: vpn iconnection issues

Debbie-TalkTalk — Thu, 31 Mar 2022 05:35:20 GMT

Hi Merf89

Thanks for updating your Community Profile.

I will need to change the firmware version on your router. When would be the best time for me to do this? (we advise to keep the router powered on without rebooting whilst the FW is updating)

Thanks

Debbie

Re: vpn iconnection issues

Merf89 — Thu, 31 Mar 2022 09:20:27 GMT

Hi Debbie, You can update the FW any time you like please

Thanks

Re: vpn iconnection issues

Chris-TalkTalk — Thu, 31 Mar 2022 09:29:03 GMT

Hi Merf89,

I've started the firmware update, it should complete within a few minutes

Thanks

Chris

Re: vpn iconnection issues

Merf89 — Thu, 31 Mar 2022 09:44:56 GMT

Hi Chris...... All good now. Can connect to VPN. Many thanks to you and Debbie for sorting out.

Re: vpn iconnection issues

Chris-TalkTalk — Thu, 31 Mar 2022 09:46:24 GMT

That's great news, thanks for letting me know 🙂