topic Re: Re issues raised reference no CMD228778 in Broadband

Re issues raised reference no CMD228778

chasg2013 — Fri, 25 Mar 2022 19:32:53 GMT

Could someone explain to me why a callback to me has been rearranged 7 times?

Given a large part of me raising a complaint has been the complete lack of support offered by TT and this issue which started February 23rd has resulted in the latest rearranged callback which has now been pushed back to the 28th March ( first it was 3rd March, then 7th,then 9th,14th,21st then finally 25th and now another text pushing it back to 28th. Surely this isn't standard practise?

C Gates

Re: Re issues raised reference no CMD228778

Chris-TalkTalk — Mon, 28 Mar 2022 07:50:45 GMT

Hi chasg2013,

I'm sorry about this, has anyone been in contact since your last post?

Chris

Re: Re issues raised reference no CMD228778

chasg2013 — Mon, 28 Mar 2022 15:04:44 GMT

At 13:45 I got a call from talktalk 0800 number , I answered but once again no one on the other end. An automatic call back to an empty desk I presume. New e mail informing me I would get another call on, would you believe it, 1 st April between 12:00 and 14:00.
I'm assuming it's an April fools joke.

Re: Re issues raised reference no CMD228778

Chris-TalkTalk — Tue, 29 Mar 2022 06:13:38 GMT

Hi chasg2013,

I'm sorry about this, had the phone been ringing for a while when you answered?

Chris

Re: Re issues raised reference no CMD228778

Chris-TalkTalk — Thu, 31 Mar 2022 11:52:55 GMT

Hi chasg2013,

I've replied to your PM. (to access your PM's just click on your avatar on the top right and then on the envelope icon)

Chris