topic Fluctuating speeds (70mb - 71kmb) and main website login issues in Broadband

Fluctuating speeds (70mb - 71kmb) and main website login issues

Zonnks — Thu, 31 Mar 2022 17:59:55 GMT

Any known issues to why I can’t log into the main website to view my service?

Only lets me log into the community service.

Wifi is fluctuating a lot on PS5 and mobile - from unusable speeds to top speeds.
Any known issues nationwide or In the area CH2 3AR, please let me know!

images below to show fluctuating speed difference 2 minutes apart and main website logging in issues.

Re: Issues with main website?

ferguson — Thu, 31 Mar 2022 17:47:37 GMT

There is a known issue, keep on eye on the Service Status Dashboard from the links at the top of the page.

Re: Issues with main website?

Zonnks — Thu, 31 Mar 2022 17:52:46 GMT

Why thank you, I’m having issues connecting to the main service page. Could you copy and paste a direct link if not too much trouble?

Thank you SO much for being kind and replying

Re: Issues with main website?

ferguson — Thu, 31 Mar 2022 17:55:43 GMT

Here you go: https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

Re: Issues with main website?

Zonnks — Thu, 31 Mar 2022 17:57:58 GMT

Thank you, my connection keeps timing out and closing and then boosting back up to max speeds… so strange as talktalk is usually fantastic.

Thank you again you superstar! Hopefully this loads! On data now!

Re: Fluctuating speeds (70mb - 71kmb) and main website login issues

ferguson — Thu, 31 Mar 2022 18:00:50 GMT

OK, if you are actually having issues with your broadband service then the support team here will be happy to help. Hopefully they will pick this thread up when they are back online tomorrow.

Re: Fluctuating speeds (70mb - 71kmb) and main website login issues

Zonnks — Thu, 31 Mar 2022 18:06:25 GMT

Fingers crossed. Hopefully it’s just something to do with an update to the website or maybe a local site issue.

I have restarted the wifi hub and moved everything away from it. There’s no dust as been wiped with a dry tissue.
Been fine it’s it’s area for 2.5 years so placement shouldn’t be an issue.
Thank you again for being so fab! You have a nice night!

Re: Fluctuating speeds (70mb - 71kmb) and main website login issues

Anonymous — Fri, 01 Apr 2022 06:46:27 GMT

Morning,

I've run a test on the line now which has detected a potential voice fault, however the sync speed looks ok. Are you experiencing any issues with the voice service such as noise on the line or no dial tone? Are you connected wired or wireless when the speeds are varying?

Thanks

Re: Fluctuating speeds (70mb - 71kmb) and main website login issues

Zonnks — Fri, 01 Apr 2022 18:15:15 GMT

Good evening.

It looks like the issue has resolved itself within 24 hours.

I can now also log onto the website.

Thank you for all your support and help.

Apologies for late reply, I’ve been working since 7am. You have a lovely day and thank you for all your help!

Re: Fluctuating speeds (70mb - 71kmb) and main website login issues

Anonymous — Mon, 04 Apr 2022 06:37:55 GMT

Morning,

Thanks for confirming 🙂

Thanks