topic Re: Want to change appointment time in Broadband

Want to change appointment time

Cviggars — Sun, 03 Apr 2022 12:48:08 GMT

Hi I am trying to change my connection date and appointment time for an engineer. But the link I have been sent to do this doesn't work and the phone lines are all closed, online ot states they are open Sunday. We have tried at least three numbers. We are currently overseas returning tonight. After 4pm and need to cancel the engineer apontment for tomorrow.

Re: Want to change appointment time

Divsec — Sun, 03 Apr 2022 13:41:19 GMT

Hi @Cviggars sad to say but I fear you will struggle to get a response today through this community. The people with access to do so work weekdays.

If you have a chance please update your community profile to include your landline phone number which is used to identify your account. Please don't post personal details here.

Link https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Re: Want to change appointment time

Anonymous — Mon, 04 Apr 2022 09:03:35 GMT

Morning,

I'm sorry for the delay. Is this for an installation or a fault? If the visit is for today then it will be too late for us to cancel this today unfortunately.

Thanks