topic VPN Suddenly not connecting in Broadband

VPN Suddenly not connecting

AAK956 — Mon, 04 Apr 2022 10:28:05 GMT

I have a problem of VPN connection I need for work no longer working. It's not a work issue. I can access VPN connection through wifi of another talktalk customer in their house, but I can no longer access through my own wifi. It's been working for two years until last week. I've spoken to talktalk customer services team TWICE and they tell me there's nothing wrong and everything is up-to-date. Yet still suddenly the VPN connection is not working. I see that a firmware update is being offered to people with a similar issue. Is there anyone at talktalk that can help me?

Re: VPN Suddenly not connecting

Karl-TalkTalk — Mon, 04 Apr 2022 10:43:26 GMT

Can you try the VPN now please.

Thanks

Karl.

Re: VPN Suddenly not connecting

AAK956 — Mon, 04 Apr 2022 10:48:02 GMT

The VPN connection is working now!!

Re: VPN Suddenly not connecting

AAK956 — Mon, 04 Apr 2022 10:50:02 GMT

No, it has stopped again!

Re: VPN Suddenly not connecting

Karl-TalkTalk — Mon, 04 Apr 2022 10:50:52 GMT

That's good. I made a change to the router firmware so this should work going forward.

Thanks

Karl.

Re: VPN Suddenly not connecting

AAK956 — Mon, 04 Apr 2022 11:00:25 GMT

Disconnected and reconnected, and it seems to be working again now.

Re: VPN Suddenly not connecting

Karl-TalkTalk — Mon, 04 Apr 2022 11:05:01 GMT

The drop was the change I made to the router, all should be good now 🙂

Karl.

Re: VPN Suddenly not connecting

AAK956 — Mon, 04 Apr 2022 11:09:40 GMT

Thank you, it all seems fine now. I've spent almost a week trying to get to the bottom of this issue. I'll know to come through the community hub in future.

Re: VPN Suddenly not connecting

Karl-TalkTalk — Mon, 04 Apr 2022 11:12:31 GMT

We are always here to help 🙂

Regards,

Karl.