topic Re: Router switching off in Broadband

Router switching off

asinclair736 — Mon, 28 Mar 2022 17:29:56 GMT

Hello, my WiFi Hub keeps switching itself off. This is becoming a daily occurrence. My wife works from home and a reliable connection is essential I have to press the button on the back to switch it on, and then wait as it turns from orange flash to white.

Any ideas?

Re: Router switching off

Skynet_TX — Mon, 28 Mar 2022 19:37:03 GMT

Hi @asinclair736,

If it is completely switching off (i.e. LED goes off until you press the power button to switch it back on) then that sounds like it might be a fault with the router itself.

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.

Re: Router switching off

Debbie-TalkTalk — Tue, 29 Mar 2022 06:14:13 GMT

Hi asinclair736

I'm sorry to hear this.

Would you like me to send a replacement router for testing?

Thanks

Debbie

Re: Router switching off

asinclair736 — Wed, 30 Mar 2022 15:42:56 GMT

Yes, please. I think it is the router that's the problem

Re: Router switching off

Debbie-TalkTalk — Thu, 31 Mar 2022 05:23:50 GMT

Hi asinclair736

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Router switching off

asinclair736 — Mon, 04 Apr 2022 23:06:47 GMT

Thanks for this. The new router seems to working well and the old one is being sent back tomorrow. Thanks for everybody's help!

Re: Router switching off

Debbie-TalkTalk — Tue, 05 Apr 2022 05:58:01 GMT

Hi asinclair736

That's great, thanks for letting us know 🙂

Debbie