topic Re: Router faulty in Broadband

Router faulty

retired2000 — Tue, 05 Apr 2022 09:48:53 GMT

Hi, I've reported a fault now active under reference 11186335. The problem is weird. The router is a DG8041W-2.T5 kindly supplied by TT when my contract was renewed 21/01/ 2022.

It connects to the Internet perfectly and the WiFi works fine. What does not work at all are the LAN sockets which give no access at all.

I have reset the router, by holding the reset button in for thirty seconds, releasing, and allowing the router to reboot, but the problem persists. What I would appreciate is a replacement router. Please could these details be passed on to Service/Support team? Thank you.

Re: Router faulty

Debbie-TalkTalk — Tue, 05 Apr 2022 09:51:51 GMT

Hi retired2000

I'm sorry to hear this.

Please can you update your Community Profile to include your name and TalkTalk landline number, I can then send you a replacement router.

Thanks

Debbie

Re: Router faulty

retired2000 — Tue, 05 Apr 2022 10:16:06 GMT

Dear Debbie, Thank you so much for your instant response. I've updated my profile with my name and TT landline number. I very much look forward to receiving a replacement router and thank you for your decision to send one. Should I return the present one, and power supply, to you? Kind regards, David

Re: Router faulty

Debbie-TalkTalk — Tue, 05 Apr 2022 10:20:51 GMT

Hi David

Thanks for your reply.

The router is on its way and a pre paid returns bag for your current router.

Please allow 24-48hrs for this to arrive.

Thanks

Debbie 🙂

Re: Router faulty

retired2000 — Tue, 05 Apr 2022 10:23:20 GMT

WHAT SERVICE!!!! That's brilliant Debbie. Can't thank you enough. David.

Re: Router faulty

Debbie-TalkTalk — Tue, 05 Apr 2022 10:27:47 GMT

Hi David

Ahh you're welcome 🙂

Please let us know if you do experience any further issues.

Thanks

Debbie 🙂