topic Re: Can't setup talk talk email address for 2 months. in Broadband

Can't setup talk talk email address for 2 months.

Gryf5873 — Mon, 04 Apr 2022 14:04:04 GMT

Every time I attempt to setup a talk talk email address i am presented with function unavailable. I have spoken to 16 advisors, 3 managers and spent 11 hours on the phone and still they are clueless idiots who could not grab their ass with both hands. Any advice please.

Re: Can't setup talk talk email address for 2 months.

Gondola — Mon, 04 Apr 2022 16:28:44 GMT

Hi Gryf5873

For some existing home broadband customers the Functions not available error message is a known and long standing fault caused by a wrong flag being set in a customer account module.

This issue awaits a fix and unfortunately that fix is taking a long time to develop.

I assume that this is the error message banner you see in your Manage TalkTalk Mail area of MyAccount?

Functions not available

Re: Can't setup talk talk email address for 2 months.

Gryf5873 — Tue, 05 Apr 2022 16:23:54 GMT

Thank you for your reply.

It is refreshing to hear a sensible and coherent reason for the problem talk talk have little will to rectify. I have been with many suppliers and have never been treated with such contempt and distain.

Re: Can't setup talk talk email address for 2 months.

Gondola — Tue, 05 Apr 2022 16:46:37 GMT

I can appreciate how frustrating it is not to be able to create any talktalk.net email address at the current time. But on the other hand there are free mail services like Gmail / Yahoo Mail / Aol Mail that you can use as your MyAccount login and for password recovery and that do not get deleted or cost you a subscription when you leave a broadband service supplier.