topic Re: Replacement router not arrived in Broadband

Replacement router not arrived

Emmelph — Wed, 06 Apr 2022 10:06:12 GMT

My router stopped working and i was told that a new one would be sent out. Its a week later and im still without a router.

Divsec — Wed, 06 Apr 2022 10:11:26 GMT

Hi @Emmelph your post has been escalated and the team will be with you shortly.

Chris-TalkTalk — Wed, 06 Apr 2022 10:18:35 GMT

Hi Emmelph,

Could I ask what the problem is with your current router?

Chris

Emmelph — Wed, 06 Apr 2022 10:22:47 GMT

Theres no obvious damage but it wont switch on. Theres no light on the front and no wifi connection

Chris-TalkTalk — Wed, 06 Apr 2022 11:17:18 GMT

OK thanks. I've ordered a router, it should be with you within a couple of working days, apologies for the delay

Chris