topic Re: Cant connect to my VPN for working at home in Broadband

Cant connect to my VPN for working at home

DeanH — Wed, 06 Apr 2022 11:14:51 GMT

Been working from home for 2 years and connecting to my work server via VPN.

Today its no longer working, spoken to 4 different people in talktalk technical department and have been fobbed off everytime.

Apparently this is an issue they are aware of, firmware updates to the router seem to cause this problem but for some reason talktalk seem to play dumb and not admit the issue and are doing little to resolve.

I have lost a days work and pay today and still not got anywhere.

Any advice?

Regards,

Dean

Re: Cant connect to my VPN for working at home

Karl-TalkTalk — Wed, 06 Apr 2022 11:29:37 GMT

I've made a change, can you test the VPN now and see if it works.

Karl.

Re: Cant connect to my VPN for working at home

DeanH — Thu, 07 Apr 2022 07:23:44 GMT

After 5 calls to the technical department, the 5th person I spoke with seems to have sorted the issue (caused by a firmware update to the router). Im not too savvy on the fix, she changed the line used from 1 to 6 apparently.

Re: Cant connect to my VPN for working at home

Karl-TalkTalk — Thu, 07 Apr 2022 07:26:31 GMT

That sounds like the wifi channel and would have no bearing on the VPN issue. I made a change to the firmware yesterday that should resolve the VPN issue.

Thanks

Karl.

Re: Cant connect to my VPN for working at home

laner — Thu, 07 Apr 2022 07:35:32 GMT

This happened to me yesterday as well. My security cameras went offline at 3:49am and now I can't access them, my work vpn or the kid's gaming sites.

Re: Cant connect to my VPN for working at home

Karl-TalkTalk — Thu, 07 Apr 2022 07:38:15 GMT

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl