topic Re: Unable to connect to some services including VPN in Broadband

Unable to connect to some services including VPN

laner — Thu, 07 Apr 2022 07:54:14 GMT

Since 3:49am yesterday (6th April) I've been unable to connect to some services. Affected are my work VPN, security cameras and some of the kid's gaming sites. Support doesn't open until 9am and when I spoke to them yesterday they said the service they needed to check was down and to try again later...

If anyone can help then that would be much appreciated.

Re: Unable to connect to some services including VPN

Debbie-TalkTalk — Thu, 07 Apr 2022 08:04:39 GMT

Hi laner

Apologies for this.

I will need to test a different firmware version. When would be the best time to update your firmware? (the router will need to be left switched on without rebooting whilst I'm updating the FW)

Thanks

Re: Unable to connect to some services including VPN

laner — Thu, 07 Apr 2022 08:09:50 GMT

As soon as possible please! I'm losing working time...

Re: Unable to connect to some services including VPN

Debbie-TalkTalk — Thu, 07 Apr 2022 08:18:06 GMT

Hi laner

The firmware has now updated, please can you retest and let us know how you get on.

Thanks

Debbie

Re: Unable to connect to some services including VPN

laner — Thu, 07 Apr 2022 08:21:03 GMT

Yay - everything's back - thank you so much! Might want to suggest they up the QA for future updates 😉

Re: Unable to connect to some services including VPN

Debbie-TalkTalk — Thu, 07 Apr 2022 08:24:21 GMT

Hi laner

I'm so glad to hear this 🙂

I will feed this back to our Products Team.

Thanks

Debbie