topic Re: Issues with VPN. Firmware issue? in Broadband

Issues with VPN. Firmware issue?

rjdown — Thu, 07 Apr 2022 10:07:54 GMT

Hey. Been having trouble connecting to my work VPN since yesterday. Can't even ping the IP. Seems like others have been experiencing the same issue and it was down to a firmware problem

Example https://community.talktalk.co.uk/t5/Fibre/VPN/m-p/2873842

I tried to speak to someone on live chat but they said everything looked ok. I'm not convinced. Would someone be able to have a look please and maybe apply a fix as you've done in the thread above? Thanks!

Re: Issues with VPN. Firmware issue?

Debbie-TalkTalk — Thu, 07 Apr 2022 10:45:48 GMT

Hi rjdown

Apologies for this.

I will need to update the firmware, when would be the best time for us to do this? The router will need to be left switched on without being rebooted.

Thanks

Debbie

Re: Issues with VPN. Firmware issue?

rjdown — Thu, 07 Apr 2022 10:48:15 GMT

Thanks @Debbie-TalkTalk. Any time is good 😁

Re: Issues with VPN. Firmware issue?

Debbie-TalkTalk — Thu, 07 Apr 2022 10:58:20 GMT

Hi rjdown

Thank you, all updated 🙂

Debbie

Re: Issues with VPN. Firmware issue?

rjdown — Thu, 07 Apr 2022 11:00:12 GMT

Great, all working. Thanks again! 👍

Re: Issues with VPN. Firmware issue?

Debbie-TalkTalk — Thu, 07 Apr 2022 11:03:05 GMT

Hi rjdown

Perfect 🙂 Thanks for letting us know.

Debbie