topic Re: Fiber 65 in Broadband

Fiber 65

macgd016 — Wed, 02 Feb 2022 00:19:15 GMT

I was on fiber 35 and was getting about 32gbs, I've just upgraded to Fiber 65 but only get between 38 & 42 GBS, pretty disappointed but is this normal?

Re: Fiber 65

Gliwmaeden2 — Wed, 02 Feb 2022 00:45:49 GMT

It's normal if you were getting speeds well below 40Mbps on the Fibre35 package, @macgd016

They should never have sold you an upgrade with statistics like that.

What did they guarantee as the minimum speed and estimated speed at point of sale?

Staff will advise further during the day.

Re: Fiber 65

Debbie-TalkTalk — Wed, 02 Feb 2022 07:37:55 GMT

Hi macgd016

I'm just sending you a Private Message to confirm some details so I can check/confirm the predicted speed range for your line.

Thanks

Debbie

Re: Fiber 65

Debbie-TalkTalk — Wed, 02 Feb 2022 09:52:13 GMT

Hi macgd016

Thanks for confirming your details.

The predicted speed range for your line is showing between 61.8 and 55.6mb, with a guaranteed minimum speed of 50.1mb.

Your line is currently in sync at 51.8mb.

Please can you power down your router for a full 30 minutes and then run another speed test?

Thanks

Debbie

Re: Fiber 65

macgd016 — Thu, 03 Feb 2022 09:55:08 GMT

Debbie

I have replied by email

Re: Fiber 65

Gliwmaeden2 — Thu, 03 Feb 2022 10:07:17 GMT

@macgd016, did you find the PM?

Any notification emails you receive are from a No Reply address and will not reach staff.

Look for a number top right, by your avatar, and click through to the envelope that contains Private Messages.

Re: Fiber 65

Debbie-TalkTalk — Thu, 03 Feb 2022 10:48:40 GMT

Hi macgd016

We don't receive replies by email sorry, you would need to post back here on this thread.

Thanks

Debbie

Re: Fiber 65

macgd016 — Thu, 03 Feb 2022 11:59:48 GMT

Hi Debbie

2/2/2022 I have switched off my router for 30 minutes but my speed check is still slow, 40-42.

3/2/2022 I checked my speed again this morning and found that it was 28-30 despite the router telling me it is getting 51. There was nothing else running in my house at the time.

See below TT Speed Check screen

Re: Fiber 65

Debbie-TalkTalk — Thu, 03 Feb 2022 12:11:01 GMT

Hi macgd016

Was this a wired speed test?

Re: Fiber 65

macgd016 — Thu, 03 Feb 2022 12:12:05 GMT

I have just physically switched off every other device in the house so that it is just my desktop connected and I was getting 28mb. I also note that the router line speed seems to be the speed it had when it first connected as this seems to stay exactly the same between resets. However, I am getting varied results at my desk top despite this being the only piece of electronics in the house that's switched on.

Over the years I've had very similar issues and after much back and forth you send an OpenReach engineer who finds no fault in the laine or in the house but he then goes to look at the exchange and miraculously my line speed improves as does its stability so I'm as sure as I can be that the issue is at the exchange.

Re: Fiber 65

macgd016 — Thu, 03 Feb 2022 12:13:15 GMT

Yes it was

Re: Fiber 65

Debbie-TalkTalk — Thu, 03 Feb 2022 12:23:00 GMT

Hi macgd016

Have we recently sent you a replacement router for testing?

Thanks

Debbie

Re: Fiber 65

macgd016 — Thu, 03 Feb 2022 12:53:26 GMT

I have been sent routers in the past and they don't fix anything, but no not recently Debbie.

Re: Fiber 65

Anonymous — Thu, 03 Feb 2022 13:12:58 GMT

Hello,

Can I just confirm, does the speed immediately improve if you reboot the router?

Thanks

Re: Fiber 65

macgd016 — Thu, 03 Feb 2022 13:18:42 GMT

No sometimes it goes down.

When I first had Fibre 35 and did a speed test it would hit 32 straight away. What I see now is the speed sometimes ramping up from the mid 20's to 40+. I've seen as high as 48 and as low as 25 but the norm is between 32 and 45.

I am confident there is nothing in my house which it influencing this as I have switched all but one device off and still found varying speeds

Re: Fiber 65

Debbie-TalkTalk — Thu, 03 Feb 2022 13:36:00 GMT

Hi macgd016

You say that the speed can increase to 48mb but can be often be lower. When the speed is lower, if you reboot the router does the speed increase straight away?

I think we should send another router so we can rule this out. The next step after this will be an engineer visit.

Thanks

Re: Fiber 65

macgd016 — Thu, 03 Feb 2022 13:40:19 GMT

No, on one occasion I rebooted and was getting 28 despite the router supposedly getting 51. I can't find any pattern at all.

Is there any way I can dynamically see what speed the router is getting from the exchange?

Re: Fiber 65

macgd016 — Thu, 03 Feb 2022 13:42:10 GMT

What I do know though is that we are at the furthest point in the village from the exchange and the fibre cabinet is some way from our house.

Re: Fiber 65

Debbie-TalkTalk — Thu, 03 Feb 2022 13:43:45 GMT

Hi macgd016

Yes, the sync speed is 51.9mb. So it is the throughput speed that is varying.

Re: Fiber 65

macgd016 — Fri, 04 Feb 2022 15:48:39 GMT

So what should we do about this?