topic Re: Awful service in Broadband

Awful service

antlaura22 — Thu, 07 Apr 2022 16:32:15 GMT

Hello,

I'm trying to make a complaint regarding the awful service and customer service from the phone team, from refusal to escalate to a manager or take a complaint, refusal to pick up the phone to other agents, rudeness, and lack of any technical knowledge. I was told to come and make any complaints on this forum but this does not seem, right?

Help!

Re: Awful service

Gliwmaeden2 — Thu, 07 Apr 2022 17:25:22 GMT

There's a procedure to follow, @antlaura22, if you can click on the Complaints link at the foot of the page.

Re: Awful service

Anonymous — Fri, 08 Apr 2022 06:50:58 GMT

Hello,

I'm sorry to hear this. Can I ask what this is in relation to please? Is there anything that we can help with?

Thanks