topic Re: Supposedly connected now and STILL not working in Broadband

Supposedly connected now and STILL not working

BMChris — Mon, 04 Apr 2022 15:32:05 GMT

We signed up with our live date 28th March.

We had an engineer round and he said he was missing a component and we needed to wait for another engineer. A day later and not a word from TalkTalk so I rang up (there's NO contact details on your site for this by the way, I had to google the number) and was told it would be TWO WEEKS before another engineer could come. I said that was unacceptable and they need to do better, and they got an appointment for the 4th April.

That was today. I got a text this morning saying they'd be here between 8 and 1pm. 1 o clock came and went and no engineer showed up.

About 2pm I had an email saying we were now connected. I've connected the router and the phone, but there's no phone signal and the router is flashing an amber light (and has been for over an hour).

I phoned customer support and was taken through a bunch of automated responses which then said 'we'll do a test and let you know' and abruptly hung up on me. I then got another text saying ANOTHER engineer needs to come out 'within 2-3 days'.

This is ABSOLUTE APPALLING service. I need the internet for work and have now been without it for over a week. I have had to buy a very expensive data package on my mobile which I'm currently using as a router with mixed results, and it's burning through the data on there and now I have to wait ANOTHER 3 days??

This is an absolute farce and I'll be expecting to be reimbursed for the data I had to buy.

Re: Supposedly connected now and STILL not working

Chris-TalkTalk — Tue, 05 Apr 2022 06:35:46 GMT

Hi BMChris,

I'm really sorry for any inconvenience caused by this issue, I know it must be frustrating. I can see that this has been raised to BT Openreach for investigation so the issue should hopefully be resolved soon.

Chris

Re: Supposedly connected now and STILL not working

BMChris — Wed, 06 Apr 2022 23:50:05 GMT

How soon is 'soon'? We've now been a week and a half without internet and it is affecting my job.

Re: Supposedly connected now and STILL not working

Debbie-TalkTalk — Thu, 07 Apr 2022 06:25:46 GMT

Hi BMChris

Openreach have advised that an engineer is scheduled to investigate on 07 Apr-22. This will be a line engineer.

We will continue to monitor for further updates.

Thanks

Debbie

Re: Supposedly connected now and STILL not working

Debbie-TalkTalk — Fri, 08 Apr 2022 06:02:54 GMT

Hi BMChris

Openreach have now closed this fault - Actions to resolve: Engineer has resolved the fault located in the overhead network.

Is this working ok now?

Thanks

Debbie

Re: Supposedly connected now and STILL not working

BMChris — Fri, 08 Apr 2022 08:53:46 GMT

Hi,

Yes it's working now, thanks.

Re: Supposedly connected now and STILL not working

Debbie-TalkTalk — Fri, 08 Apr 2022 08:55:20 GMT

Hi BMChris

I'm so glad to hear this 🙂

Thanks for letting us know.

Debbie