topic Router power cable broken in Broadband

Router power cable broken

Strathcona — Fri, 08 Apr 2022 13:54:23 GMT

Hi the power cable fro my router is broken how can I get a replacement?

Re: Router power cable broken

Skynet_TX — Fri, 08 Apr 2022 20:20:54 GMT

The support team here on the community can't just send the cable, but they would probably be able to arrange a replacement router together with all of the cables.

They probably won't be around until Monday now, so you may get faster support by using the live chat or calling customer services on 0345 172 0088 over the weekend, however the Support Team here should respond to this topic early next week to help if you still need them.

Re: Router power cable broken

Debbie-TalkTalk — Mon, 11 Apr 2022 06:30:02 GMT

Hi Strathcona

Sorry for the delay.

I would need to send you a replacement router which will include new cables and a returns bag for your current router. Will this be ok?

Thanks

Debbie

Re: Router power cable broken

Strathcona — Mon, 11 Apr 2022 09:30:34 GMT

Hi Debbie,

that would be great

Thanks

John

Re: Router power cable broken

Debbie-TalkTalk — Mon, 11 Apr 2022 09:44:04 GMT

Hi John

No problem 🙂

The router and pre paid returns bag are on the way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

Re: Router power cable broken

Strathcona — Wed, 20 Apr 2022 18:45:54 GMT

Hi Debbie,

New router is installed and working fine.

I returned the other one with Royal mail trying to collect it twice! First time was successful they tried to collect it again 4 hours later ho humm.

Should be with you by now.

John

Re: Router power cable broken

Debbie-TalkTalk — Thu, 21 Apr 2022 05:05:23 GMT

Hi John

Thank you 🙂

Debbie