topic Accessing VPN issues in Broadband

Accessing VPN issues

nahboissiobhan — Mon, 11 Apr 2022 09:36:05 GMT

Hello,

I am having issues with accessing my work VPN. It worked fine for two years while I was working from home and then it would not let me connect. I have spoken with the IT team at my work and they recommended I get a new router. I have spoken with talk talk several times and eventually got a new router sent out. The issue is still going on and I'm looking for help. I have tried turning the firewall off but its still not working.

looking for any help as it is starting to hinder my work as I have to constantly tethering from my phone.

thanks

Siobhan

Re: Accessing VPN issues

Debbie-TalkTalk — Mon, 11 Apr 2022 12:13:45 GMT

Hi Siobhan

I'm sorry to hear this.

Please can you add your TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: Accessing VPN issues

nahboissiobhan — Mon, 11 Apr 2022 12:23:06 GMT

Hi Debbie,

thank you for getting back to me so quickly. I will add that on just now.. I have added my talk talk account number on.

thanks

Siobhan

Re: Accessing VPN issues

Debbie-TalkTalk — Mon, 11 Apr 2022 12:32:23 GMT

Hi Siobhan

I can't see the landline number in your Community Profile sorry, please can you add this again?

Re: Accessing VPN issues

nahboissiobhan — Mon, 11 Apr 2022 15:10:09 GMT

Hello Debbie,

I have updated it now and put my phone number in:)

thanks

siobhan

Re: Accessing VPN issues

Debbie-TalkTalk — Tue, 12 Apr 2022 05:48:18 GMT

Hi Siobhan

Thank you 🙂

I've made a change to your firmware on the router, please can you retest and let us know how the connection compares?

Thanks

Debbie