topic Re: Drop Outs in Broadband

Drop Outs

Thor4589 — Tue, 12 Apr 2022 15:08:41 GMT

After several years of pretty reliable service, my broadband connection now goes through almost daily phases of repeated drop outs. It has become so bad recently that I am considering, reluctantly, changing to an alternative provider. Can anything be done to improve the stability of my connection? Thanks.

Re: Drop Outs

Skynet_TX — Tue, 12 Apr 2022 19:16:05 GMT

Hi @Thor4589,

Do you know if the problem is with the router losing its connection to the internet (in which case a light on your router which is normally constantly lit will change colour or flash), or is it that you are losing Wi-Fi connection between your device(s) and your router (in which case the light(s) on the router will just carry on looking normal).

Do you have any ‘wired’ devices, do they also lose connection ?

What model of router do you have ?

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.

Re: Drop Outs

Chris-TalkTalk — Wed, 13 Apr 2022 07:10:10 GMT

Hi Thor4589,

If you need assistance can you please update your Community Profile as Skynet_TX requested and we'll be happy to help

Thanks

Chris