topic Re: Broken router - Wi-Fi is working in Broadband

Broken router - Wi-Fi is working

NozFoz — Fri, 08 Apr 2022 20:27:58 GMT

Feeling frustrated to say the least! No tv for about three weeks. Or more like no Internet connection to the TV so no catchup! After four hours on chat to several agents I have been sent a new ethernet cable and a replacement tv box. And the issue is still not resolved. It has to be the router and the Lan port. I have also had an independent tv engineer out and he is in agreement. Its so frustrating 😫. How do I go about getting a replacement router? Help

Re: Broken router - Wi-Fi is working

ferguson — Fri, 08 Apr 2022 20:40:54 GMT

So the new box and new cable are exactly the same as before? Have you tried different LAN ports on the router? I take it you mean a direct Ethernet connection, rather than via powerline adapters?

Re: Broken router - Wi-Fi is working

ferguson — Fri, 08 Apr 2022 20:42:11 GMT

I should also have asked, are there any other issues with your broadband connection?

Re: Broken router - Wi-Fi is working

NozFoz — Fri, 08 Apr 2022 20:57:42 GMT

All the same . All lan ports have been tried. Direct ethernet cable no power adaptor

Re: Broken router - Wi-Fi is working

Debbie-TalkTalk — Mon, 11 Apr 2022 06:38:54 GMT

Hi NozFoz

I'm sorry to hear this.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Broken router - Wi-Fi is working

NozFoz — Wed, 13 Apr 2022 00:00:19 GMT

Thank you will keep you informed 🤞

Re: Broken router - Wi-Fi is working

Debbie-TalkTalk — Wed, 13 Apr 2022 06:09:38 GMT

Hi NozFoz

Thank you 🙂

Debbie