topic Broadband not working in Broadband

Broadband not working

Kerrym86 — Fri, 15 Apr 2022 11:54:27 GMT

Hi my broadband isn't working I've had an engineer out they told me it was fixed that's been 2 weeks and it still isn't working

Re: Broadband not working

Divsec — Fri, 15 Apr 2022 12:10:22 GMT

Hi @Kerrym86 bad news is this is a long holiday weekend and most support staff here won't be around till Tuesday. Save yourself a bit of time and please add your landline phone number to your community profile so that you can be identified.

https://community.talktalk.co.uk/t5/Articles/Ways-of-contacting-us/ta-p/2230529 should get you there.

Please don't post personal details here in the open.

Silly suggestion have you tried rebooting your router?

Re: Broadband not working

Gliwmaeden2 — Fri, 15 Apr 2022 12:10:30 GMT

Please complete your community forum profile details, @Kerrym86, for staff to identify your account.

Go via your avatar/name; settings; launch profile wizard.

There may be a delay in staff reaching your thread due to the Bank Holiday weekend. Your thread is in the queue for attention.

Re: Broadband not working

Debbie-TalkTalk — Tue, 19 Apr 2022 06:17:26 GMT

Hi Kerrym86

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie