topic Re: ? fault on the line in Broadband

? fault on the line

Winestead — Mon, 18 Apr 2022 10:14:53 GMT

I have just received a text from TT 'TalkTalk update: We have detected that you may have a fault on the line following the installation of your Future Fibre. Can you chat to us by selecting www. talktalk.co.uk/futurefibrechat so that we can complete diagnostics with you'

this website doesn't actually exist and one has to use the community pages to get anywhere.

If there's a fault on the line it's probably because we're still waiting for our ethernet cable (I actually got through to someone who has promised it in a week) so we have not been fully connected even though City/Fibrre did the installation on 26th March.

How do I get to Live chat?

Re: ? fault on the line

Gondola — Mon, 18 Apr 2022 10:22:58 GMT

Hi Winestead

www.talktalk.co.uk/futurefibrechat does exist and will take you straight to LiveChat with the Future Fibre team when they are there. If you don't see the messaging window open then your browser probably has tracker blocking which disables the LiveChat functions.

The Future Fibre Support Hub is your go-to resource for information, guides and LiveChat with the Future Fibre Team.

Future Fibre Support Hub

LiveChat to the Future Fibre team

Opening hours are here: When to contact TalkTalk?

TIP - Scroll down the Future Fibre Support Hub page to GET IN TOUCH. if you don't see a blue Chat now button then pause tracker blocking in the browser, ad-blockers or similar blocking software to avoid conflict with LiveChat's operation.

Calls to the Future Fibre team on 0345 172 0074 are free from a TalkTalk home 'phone but otherwise are at a standard landline call rate or included in your UK mobile allowance.

Future Fibre Help

Future Fibre - Test your connection

Re: ? fault on the line

Debbie-TalkTalk — Tue, 19 Apr 2022 10:15:45 GMT

Hi Winestead

I can see that Gondola has linked to our Live Chat page. Have you spoken to the Future Fibre Team?

Thanks

Debbie