topic Re: VPN Stopped working - help required please 🙏🏻 in Broadband

VPN Stopped working - help required please 🙏🏻

Maudymumfuzz — Thu, 14 Apr 2022 18:18:36 GMT

Hi there,

I know there are many posts like this one but I am currently commuting between hospital and working from home, when suddenly my VPN stopped working when I tried to sign in from home. I haven’t previously experienced any issues but realised it’s a problem when I ventured on here. Can anyone advise how this can be sorted please?
thanks so much

Re: VPN Stopped working - help required please 🙏🏻

Skynet_TX — Thu, 14 Apr 2022 19:41:50 GMT

Hi @Maudymumfuzz,

What model of router do you have ?

If you have the Sagemcom Wi-Fi Hub can you go to http://192.168.1.1/ and see what 'version' it says near the bottom of the login screen (it will start with SG4K)

Also, what VPN software are you trying to use, or is it the built in Windows 10/11 VPN ?

Re: VPN Stopped working - help required please 🙏🏻

Debbie-TalkTalk — Fri, 15 Apr 2022 07:20:54 GMT

Hi Maudymumfuzz

Apologies for this.

I will need to make a change to your router firmware.

When would be the best time to update the firmware? We advise to leave the router switched on without rebooting whilst we update the FW.

Thanks

Debbie

Re: VPN Stopped working - help required please 🙏🏻

Maudymumfuzz — Fri, 15 Apr 2022 10:25:52 GMT

thanks so much for the replies, I am home atm if that helps. The router is a SG4K100130 but I would have to check with IT regarding the VPN and they aren’t in until Tuesday. I was hoping the firmware update would sort things 🙏🏻..

thanks so much I really appreciate it

Maudy

Re: VPN Stopped working - help required please 🙏🏻

Maudymumfuzz — Mon, 18 Apr 2022 08:21:02 GMT

Hi Debbie,

Could you advise when the firmware will be updated please?

thanks so much

Maudy

Re: VPN Stopped working - help required please 🙏🏻

Skynet_TX — Mon, 18 Apr 2022 17:55:10 GMT

The support team won't have been around over the holiday weekend, so hopefully you will hear more tomorrow.

Re: VPN Stopped working - help required please 🙏🏻

Debbie-TalkTalk — Tue, 19 Apr 2022 07:20:34 GMT

Hi Maudymumfuzz

I've made a change to your router firmware, please can you retest and let us know how the connection compares?

Thanks

Debbie

Re: VPN Stopped working - help required please 🙏🏻

Maudymumfuzz — Tue, 19 Apr 2022 13:18:06 GMT

Thanks so much Debbie and everyone for the replies, I hope you all enjoyed the holiday weekend 🙏🏻. I am heading home tomorrow so I will retest and hopefully have good news! I really appreciate your help xx

Re: VPN Stopped working - help required please 🙏🏻

Debbie-TalkTalk — Wed, 20 Apr 2022 05:09:35 GMT

Hi Maudymumfuzz

Thank you 🙂 Please let us know how you get on.

Debbie

Re: VPN Stopped working - help required please 🙏🏻

Debbie-TalkTalk — Thu, 21 Apr 2022 07:30:34 GMT

Hi Maudymumfuzz

How are getting on?

Debbie 🙂