topic Re: Router restarting because of "Kernel Panic" in Broadband

Router restarting because of "Kernel Panic"

McParland57 — Tue, 01 Feb 2022 13:39:04 GMT

My router has now restarted twice due to "Kernel Panic" Cutting me off whilst holding in meetings. I'm also concerned that the prior message alludes to a DoS attack should I be concerned? I have no device at 192.168.1.27

2022-01-29 15:10:09 [Error][Alarm-Log] AlarmID:303500,AlarmLevel:Error,DoS attack. Type: smurf. Source IP address: 192.168.1.27. Destination IP address: 195.99.135.255. Source MAC address: 42-a9-66-89-44-ab
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2022-01-29 20:11:07 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2022-01-29 20:11:07+00:00], uptime is [48s].

2022-01-31 20:11:32 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2022-01-31T20:11:32.021Z
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2022-02-01 13:11:28 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2022-02-01 13:11:28+00:00], uptime is [66s].

My DG8041W router has 1.05t firmware

Can you please investigate?

Re: Router restarting because of "Kernel Panic"

KeithFrench — Tue, 01 Feb 2022 15:08:56 GMT

The router requires a firmware update to V1.06 to cure this. I will ask TalkTalk support to do this for you.

Re: Router restarting because of "Kernel Panic"

McParland57 — Tue, 01 Feb 2022 17:01:15 GMT

Thanks Keith

Re: Router restarting because of "Kernel Panic"

Debbie-TalkTalk — Wed, 02 Feb 2022 08:15:14 GMT

Hi McParland57

Sorry for the delay.

I've made a change to the firmware, please can you retest and let us know how the connection compares?

Thanks

Debbie

Re: Router restarting because of "Kernel Panic"

McParland57 — Thu, 10 Feb 2022 14:23:58 GMT

Just reporting back that all seems to be good since the update. cheers

Re: Router restarting because of "Kernel Panic"

Debbie-TalkTalk — Thu, 10 Feb 2022 14:25:48 GMT

Hi McParland57

That's great, thanks for letting us know.

Debbie 🙂

Re: Router restarting because of "Kernel Panic"

George195312 — Tue, 19 Apr 2022 14:55:25 GMT

I think I need firmware V1.06 as my router keeps rebooting. I have had service with talktalk two weeks and router keeps rebooting every few hours with alarm kernel panic in user logs

Re: Router restarting because of "Kernel Panic"

ferguson — Tue, 19 Apr 2022 15:23:07 GMT

@George195312 The team will be happy to help, but you should start your own topic and complete your community profile.

Re: Router restarting because of "Kernel Panic"

Debbie-TalkTalk — Wed, 20 Apr 2022 05:25:25 GMT

@George195312 - Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

Debbie