topic Re: Update router to latest firmware in Broadband

Update router to latest firmware

Snowy5 — Fri, 22 Apr 2022 08:35:56 GMT

My employer has informed me that the version my router is on is incompatible version with their VPN software. They've suggested I make a post here asking for a firmware update.

Thanks

Re: Update router to latest firmware

Debbie-TalkTalk — Fri, 22 Apr 2022 08:39:31 GMT

Hi Snowy5

Apologies for this.

I can make a change to your firmware version.

When would be the best time for us to do this update? We advise to leave the router switched on without being rebooted whilst we update the FW. This usually takes no longer than 15 minutes.

Thanks

Debbie

Re: Update router to latest firmware

Snowy5 — Fri, 22 Apr 2022 08:43:51 GMT

Hi Debbie,

Anytime will be fine, the sooner the better please!

Thanks

Re: Update router to latest firmware

Debbie-TalkTalk — Fri, 22 Apr 2022 08:51:07 GMT

Hi Snowy5

All updated 🙂

Please can you retest and let us know how you get on.

Thanks

Debbie

Re: Update router to latest firmware

Snowy5 — Fri, 22 Apr 2022 08:51:59 GMT

Hi Debbie,

Thanks for sorting that so quickly! It all looks to be working now!

Thanks for the help 😄

Re: Update router to latest firmware

Debbie-TalkTalk — Fri, 22 Apr 2022 08:53:58 GMT

Hi Snowy5

That's great 🙂

Debbie