topic Re: VPN Stopped Working in Broadband

VPN Stopped Working

JR005 — Sat, 23 Apr 2022 14:28:48 GMT

VPN link that has been essential to working from home suddenly stopped working a couple of weeks ago. I have spoken to colleagues and read that lots of others have had similar problems and it appears to be the broadband router. My colleague was sent a newer talk talk router which he has leant to me to test on our line and it has worked straight away with the VPN. How do I go about getting this ?

Re: VPN Stopped Working

Divsec — Sat, 23 Apr 2022 17:39:49 GMT

Hi, @JR005 firstly please check your community profile and add your landline phone number so that your account can be identified. Please don't post personal details here in the open!

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Your issue is likely caused by a recent Microsoft upgrade which caused a few vpn issue. Tt have found a fix for this and on Monday one of the team will pick up your post and get you back online.

Re: VPN Stopped Working

Debbie-TalkTalk — Mon, 25 Apr 2022 06:38:18 GMT

Hi JR005

Apologies for this.

I will need to make a change to your router firmware. When would be the best time for me to do this?

We advise to leave the router switched on without being rebooted whilst we update the firmware. This should take no longer than 15 minutes to update.

Thanks

Debbie

Re: VPN Stopped Working

JR005 — Mon, 25 Apr 2022 13:33:57 GMT

Thank you for your email

Will I need to be present for you to do this ?

If not it can be done this afternoon and I will be able to test it later.

Rgds

Jonathan

Re: VPN Stopped Working

Debbie-TalkTalk — Mon, 25 Apr 2022 13:48:24 GMT

Hi Jonathan

Can I start the update now?

EDIT ******** I have now updated your router FW, please can you retest and let us know how the connection compares.

Thanks

Debbie

Re: VPN Stopped Working

JR005 — Wed, 27 Apr 2022 09:49:33 GMT

I checked the vpn link last night (was my first opportunity as working away until then)

Your Firmware Update seems to have done the trick

Logged in and VPN worked immediately

Many thanks

Re: VPN Stopped Working

Debbie-TalkTalk — Wed, 27 Apr 2022 09:51:36 GMT

Hi JR005

I'm so glad to hear this, thanks for letting us know 🙂

Debbie