topic Re: VPN not working SGK100130 in Broadband

VPN not working SGK100130

catie_v — Fri, 22 Apr 2022 10:10:19 GMT

My work laptop will no longer connect to the VPN. Apparently it is because of the router version SGK100130 I have at home. Please advise!

Re: VPN not working SGK100130

Debbie-TalkTalk — Fri, 22 Apr 2022 10:40:31 GMT

Hi catie_v

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: VPN not working SGK100130

catie_v — Fri, 22 Apr 2022 16:15:51 GMT

Hi Debbie

Have done this now, thanks

Re: VPN not working SGK100130

Skynet_TX — Fri, 22 Apr 2022 19:21:04 GMT

Hi @catie_v,

The support team here on the community probably won't be around until Monday now. If you are using the built in Windows 10/11 VPN then the version of firmware you are using can cause problems, the support team here will probably be able to make some changes to your router settings, or apply a different firmware version when they return on Monday.

Re: VPN not working SGK100130

Debbie-TalkTalk — Mon, 25 Apr 2022 05:47:34 GMT

Hi catie_v

Please can you also add your TalkTalk landline number to your Community Profile.

Thanks

Debbie

Re: VPN not working SGK100130

catie_v — Wed, 27 Apr 2022 17:11:30 GMT

I have done this now

Re: VPN not working SGK100130

Debbie-TalkTalk — Thu, 28 Apr 2022 05:31:37 GMT

Hi catie_v

I've made a change to your router firmware, please can you retest and let us know how the connection compares?

Thanks

Debbie